GymRats Volleyball Store Shipping and Returns

SHIPPING 

Free Shipping on ALL Apparel - No minimum purchase!

Free Shipping on all other items require only $35 purchase.

Free Shipping NOT available on Molten volleyballs and equipment.

The majority of orders are shipped within 24 hours via USPS Ground Advantage or  Priority Mail which typically takes 2-6 days excluding Sundays and holidays.  UPS Ground will be used for oversized orders or products specifically labeled as "UPS Ground Only" (3-6 business days).

All Free Shipping Offers are only valid within the contiguous US.

EXCHANGE/RETURNS

Returns and exchanges of non-customized product are allowed within 30 days of receipt of the product. Holiday orders may be returned or exchanged as late as January 31st.

1. Send Non-Customized product back to the address at the top of your invoice along with a copy of your invoice.
2. Circle the item being sent back and indicate if you need a different size or different product.
3. If you would like a refund, please just indicate that it is a return.
4. Refunds will be applied to the original form of payment used for the order. Refunds take 3 business days to appear on your credit card.
5. Orders that received Free Shipping will be credited for the merchandise returned LESS the initial shipping incurred. Product that is exchanged from an order that received Free Shipping will keep the Free Shipping as long as the items kept equal the Free Shipping minimum order amount.
6. All products returned MUST be in the same condition you received it in (this includes the shoe box that shoes come in - PLEASE DO NOT WRITE ON OR APPLY LABELS/PACKING TAPE TO THE SHOE BOXES). NOTE: If the item you are returning was not shipped directly to you from GymRats Volleyball (i.e. shipped directly from Mizuno, Tachikara, Molten, etc.) YOU MUST CALL US at (407) 925-6876 for return instructions and a Return Authorization.